Customer Service Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage.

2. Prepare renewal reminders and account summaries for the account manager

3. Collect NPS and CSAT feedback and summarise themes each month.

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Maintain customer records and call notes in HubSpot.

Skill(s) required: Zendesk, Effective Communication, Freshdesk, English Proficiency (Written), Email Writing

Eligibility

1. Available for the full internship period, work from home

2. Based in Nepal

3. Own laptop and a reliable internet connection

4. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

Stipend: NPR 13,000 - NPR 14,000 per month

Duration: 6 months

Start date: Jan 2027

Perks: Free access to paid learning courses, Certificate, Mentorship from senior team members, Letter of recommendation

Number of openings: 4

About the company

Regional vice presidents oversee clusters of branches in Bagmati Province and neighboring markets. We put over 80,000 people to work each week in industrial, office, IT and healthcare roles.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Laurelwater Workforce.