Customer Service Intern

About Liverpool Tech Support:

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Headquartered in Liverpool, the company has grown since 1989 by acquiring regional IT providers. We started in 1989 and have grown to about 230 people.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our headquarters is in Liverpool, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Liverpool team on daily calls and get a named mentor. Working hours overlap with UK business hours. Reliable internet and a power backup are a must.

Responsibilities:

• Follow up with inactive users by email to understand what is blocking them.
• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.
• Run onboarding calls with new customers and walk them through setup.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Who can apply:

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Available for at least 30 hours a week, work from home.
• Have their own laptop and a reliable internet connection, ideally with a UPS backup.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Typing speed of 35 words per minute or more.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache.
• Previous customer service, chat support or tutoring experience.
• Familiarity with any help desk tool.

Duration: 4 months

Start date: Dec 2026

Stipend: $150-$160 per month

What we offer:

• Internet allowance.
• Performance bonus.
• Free access to paid learning courses.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Liverpool Tech Support.