Customer Service Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Track customer health scores and flag accounts with low usage

2. Join customer review calls as note taker.

3. Collect NPS and CSAT feedback and summarise themes each month

4. Write and update help centre articles and short how-to videos using Loom.

5. Prepare renewal reminders and account summaries for the account manager.

6. Follow up with inactive users by email to understand what is blocking them

7. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Client Relationship Management (CRM), Ticketing Systems, MS-Excel, Effective Communication, English Proficiency (Written), Zendesk

Who can apply

1. Women starting or restarting their careers are encouraged to apply

2. Are able to join within 15 days

3. Available for a full-time (work from home) internship for the full duration

4. Own a laptop and have stable internet at home

Stipend: ₹13,000 to ₹16,000 monthly

Duration: 3 months

Start date: Immediately

Perks: Letter of recommendation, Free access to paid learning courses, Job offer on successful completion, Pre-placement offer (PPO) for strong performers, Flexible work hours, Performance bonus

Number of openings: 4

About the company

Malabar State Bank is a regional bank with over 200 branches and 220 employees across Delhi. Business casual all week, jeans on Fridays.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar State Bank.