Customer Service Intern

Malabar State Bank is a regional bank with over 200 branches and 220 employees across Delhi. We're looking for a Customer Service Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within India. The team meets in New Delhi once a quarter, travel covered.

You'll help with

• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Create canned responses for common questions

You should be

• Are able to join within 15 days
• Available for a full-time (work from home) internship for the full duration
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband

6 months, starting immediately. Stipend: ₹13,000 to ₹18,000/month.

Perks: Job offer on successful completion, Free access to paid learning courses, Flexible work hours, 5 days a week.

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar State Bank.