Customer Service Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom

2. Create canned responses for common questions

3. Test new features before release and note anything confusing

4. Collect NPS and CSAT feedback and summarise themes each month

5. Run onboarding calls with new customers and walk them through setup.

6. Track customer health scores and flag accounts with low usage.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Zendesk, Freshdesk, MS-Excel, Ticketing Systems, Customer Support, Email Writing, Problem Solving

Eligibility

1. Own a laptop and have stable internet at home

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: $200 - $250 monthly + performance bonus

Duration: 6 months

Start date: Immediately

Perks: Internet allowance, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, Informal dress code

Number of openings: 2

About Meadowstead Insurance Services

Our producers answer their own phones and visit commercial clients in person. Personal lines make up about 70 percent of premium. We have been family run since 1995.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Meadowstead Insurance Services.