Customer Service Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Create canned responses for common questions

2. Follow up with inactive users by email to understand what is blocking them.

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Join customer review calls as note taker

5. Escalate urgent technical issues to the product team with full context

6. Prepare renewal reminders and account summaries for the account manager.

7. Test new features before release and note anything confusing

Skill(s) required: English Proficiency (Written), Customer Support, MS-Excel

Who can apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

2. Can start immediately or within two weeks

Stipend: ₹14,000 - ₹18,000 monthly

Duration: 3 months | Start date: Within 2 weeks

Perks: Job offer on successful completion, Free access to paid learning courses, 5 days a week

Number of openings: 2

About the company

Consultants are staffed across industries early on, then specialise after a few years. Millrace Associates is a management and technology consulting firm with 4,800 employees worldwide.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Millrace Associates Pvt Ltd.