Customer Service Intern

Internship details

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Test new features before release and note anything confusing

2. Run onboarding calls with new customers and walk them through setup

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Create canned responses for common questions

5. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Zendesk, Freshdesk, Customer Support

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)

2. Can commit full time, from home, for the whole internship

3. Have a working laptop and a stable internet connection

Stipend: ₹24,000 - ₹26,000 per month + performance bonus

Duration: 6 months | Start date: Jan 2027

Perks: Mentorship from senior team members, Laptop provided for the internship, Performance bonus

Number of openings: 1

About Minneapolis Heating & Cooling

Acquisitions of family-owned service companies since 1952 have added more than 20 local brands.

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Minneapolis Heating & Cooling.