Customer Service Intern

Since 2004, the company has sold practice management software to dental and veterinary clinics in India. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in India. Normal working hours, Monday to Friday.

Responsibilities

• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.
• Follow up with inactive users by email to understand what is blocking them.

Requirements

• Own a laptop and have stable internet at home.
• Women wanting to start or restart their career can also apply.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.
• Able to follow written processes and response templates.
• Basic Google Sheets or Excel skills.

Nice to have

• Interest in SaaS products.
• Previous customer service, chat support or tutoring experience.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn

• How SaaS customer success teams onboard, support and retain customers.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 2 months

Start date: Immediately

Stipend: ₹14,000 - ₹15,000 per month

Perks

• Pre-placement offer (PPO) for strong performers.
• Laptop provided for the internship.
• Mentorship from senior team members.

Please mention your notice period and expected salary.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MNF Software.