Customer Service Intern

Internship details

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Follow up with inactive users by email to understand what is blocking them.

2. Test new features before release and note anything confusing.

3. Write and update help centre articles and short how-to videos using Loom.

4. Track customer health scores and flag accounts with low usage.

5. Run onboarding calls with new customers and walk them through setup.

6. Create canned responses for common questions

7. Prepare renewal reminders and account summaries for the account manager.

8. Join customer review calls as note taker

Skill(s) required: Client Relationship Management (CRM), Email Writing, MS-Excel, Ticketing Systems, Problem Solving, English Proficiency (Written)

Who should apply

1. Women starting or restarting their careers are encouraged to apply

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (between December 2027 and June 2028 batch)

Stipend: ₹14,000 - ₹16,000 monthly

Duration: 6 months

Start date: Jan 2027

Perks: Internet allowance, Informal dress code, Flexible work hours

Number of openings: 6

About Narmada Community Bank

Wealth management, mortgage and treasury services each operate as separate lines of business.

Please submit your CV in English.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Narmada Community Bank LLP.