Customer Service Intern

Accounting and finance professionals make up a growing share of placements. Payroll, workers' compensation and onboarding for every associate are handled by our back office. Most internal hires started as recruiters and moved up.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in India. We have no office requirement. Weekday working hours, with room to shift your day when needed.

Day to day

• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom
• Escalate urgent technical issues to the product team with full context
• Run onboarding calls with new customers and walk them through setup

Who can apply

• Have a working laptop and a stable internet connection
• Available for a full-time (work from home) internship for the full duration
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Confident speaking on video calls with business users
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions
• Writing clear support replies and help articles

Duration: 6 months

Start date: Immediately

Stipend: ₹15,000 to ₹16,000 per month

What we offer

• Certificate
• Flexible work hours
• Letter of recommendation
• Job offer on successful completion
• 5 days a week
• Informal dress code

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NC Search Group.