Customer Service Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Track customer health scores and flag accounts with low usage

2. Maintain customer records and call notes in HubSpot.

3. Collect NPS and CSAT feedback and summarise themes each month.

4. Escalate urgent technical issues to the product team with full context.

5. Run onboarding calls with new customers and walk them through setup.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Log bugs and feature requests in Jira with clear steps and screenshots

8. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Problem Solving, English Proficiency (Written), Customer Support, Client Relationship Management (CRM), Effective Communication, MS-Excel

Who should apply

1. Own a laptop and have stable internet at home

2. Are available for a full-time work from home internship for the entire duration

3. Can start right away or within the next two weeks

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

Stipend: $300 - $350 per month

Duration: 4 months | Start date: Immediately

Perks: Free access to paid learning courses, Mentorship from senior team members, Certificate, Informal dress code, Flexible work hours

Number of openings: 3

About the company

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Across England, the company runs 14 branch offices and a central depot for hardware staging and imaging.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Newcastle upon Tyne Technology Group.