Customer Service Intern

Who we are:

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Across England, the company runs 14 branch offices and a central depot for hardware staging and imaging.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. We are headquartered in Newcastle upon Tyne and have been hiring remotely since 2020. You will intern remotely with our team in Newcastle upon Tyne. We have hosted remote interns from several countries before. You will need to be available during UK office hours, at least until 3:00 PM GMT. A stable internet connection and a backup power option are required.

Responsibilities:

Create canned responses for common questions. Follow up with inactive users by email to understand what is blocking them. Maintain customer records and call notes in HubSpot. Write and update help centre articles and short how-to videos using Loom. Join customer review calls as note taker.

Who can apply:

Can start right away or within the next two weeks. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch). Own a laptop and have stable internet at home. Women returning to work after a career break are welcome to apply. Comfortable learning software products quickly. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028. Basic Google Sheets or Excel skills. Able to follow written processes and response templates. Patient and calm with frustrated customers. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Duration: 3 months

Start date: Jan 2027

Stipend: ₹25,000-₹31,000 per month

What we offer:

Internet allowance. Laptop provided for the internship. Informal dress code. Job offer on successful completion.

This posting may close early if we receive enough applications.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Newcastle upon Tyne Technology Group.