Customer Service Intern

About Perrin Bank

Our commercial banking group lends to manufacturers, health systems and real estate developers. Wealth management, mortgage and treasury services each operate as separate lines of business.

Overview

Perrin Bank is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Our team is spread across 11 countries. Headquarters is in Paris. You will intern remotely with our team in Paris. We have hosted remote interns from several countries before. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

Day to day

Run onboarding calls with new customers and walk them through setup. Prepare renewal reminders and account summaries for the account manager. Maintain customer records and call notes in HubSpot. Write and update help centre articles and short how-to videos using Loom. Join customer review calls as note taker. Create canned responses for common questions. Escalate urgent technical issues to the product team with full context.

Who can apply

Women starting or restarting their careers are encouraged to apply. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch). Able to follow written processes and response templates. Typing speed of 35 words per minute or more. Excellent written English. Most customer contact happens over chat and email.

Bonus points

Knowledge of a second language for international customers. Familiarity with any help desk tool.

Duration: 3 months

Start date: Within 2 weeks

Stipend: $250-$260/month

Perks

5 days a week. Certificate. Laptop provided for the internship. Mentorship from senior team members. Informal dress code.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Perrin Bank.