Customer Service Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for a Customer Service Intern. Pune Benefits is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. You can work from home anywhere in India. We have no office requirement. You will need a stable internet connection and a backup power source (UPS or inverter).

The work

• Maintain customer records and call notes in HubSpot.
• Join customer review calls as note taker.
• Prepare renewal reminders and account summaries for the account manager.
• Escalate urgent technical issues to the product team with full context.
• Follow up with inactive users by email to understand what is blocking them.

About you

• Women returning to work after a career break are welcome to apply.
• Own a laptop and have stable internet at home.
• Confident speaking on video calls with business users.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.

6 months, starting Within 2 weeks. Stipend: ₹13,000-₹14,000/month.

Perks: 5 days a week, Flexible work hours, Performance bonus, Free access to paid learning courses.

Please submit your CV in English.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pune Benefits Pvt Ltd.