Customer Service Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Run onboarding calls with new customers and walk them through setup.

2. Follow up with inactive users by email to understand what is blocking them

3. Join customer review calls as note taker.

4. Maintain customer records and call notes in HubSpot

5. Track customer health scores and flag accounts with low usage.

6. Create canned responses for common questions.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Ticketing Systems, Problem Solving, Customer Support, Effective Communication, Client Relationship Management (CRM)

Who can apply

1. Own a laptop and have stable internet at home

2. Can start right away or within the next two weeks

3. Women returning to work after a career break are welcome to apply

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

Stipend: ₹14,000 to ₹17,000/month

Duration: 3 months | Start date: Immediately

Perks: Mentorship from senior team members, Internet allowance, 5 days a week, Laptop provided for the internship, Certificate

Number of openings: 2

About Purva Insurance Services

Catastrophe teams deploy adjusters within days of a major storm. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

We may close this posting early once we have enough applications.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Insurance Services.