Customer Service Intern

About the internship

Purva Supply Chain is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Prepare renewal reminders and account summaries for the account manager.

3. Escalate urgent technical issues to the product team with full context.

4. Write and update help centre articles and short how-to videos using Loom.

5. Log bugs and feature requests in Jira with clear steps and screenshots

Skill(s) required: Zendesk, English Proficiency (Written), Problem Solving

Who can apply

1. Are able to join within 15 days

2. Available for a full-time (work from home) internship for the full duration

3. Women wanting to start or restart their career can also apply

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: ₹15,000-₹16,000 per month + incentives

Duration: 2 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Flexible work hours, Informal dress code, Free access to paid learning courses, Performance bonus, Laptop provided for the internship

Number of openings: 8

About the company

The final-mile team delivers furniture, appliances and fitness equipment into homes. Customers use our TMS for quoting, tracking and invoicing. Commission is paid monthly on margin.

Please mention your notice period and expected salary.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Supply Chain Pvt Ltd.