Customer Service Intern

Private label products make up about a third of sales.

About the internship

Quinlan Stores is hiring a Customer Service Intern for Immediately. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This is a remote internship. You will work with our team in Ghent, and the stipend is paid monthly in USD. Core hours are 10:00 to 15:00 CET.

What you'll do

• Follow up with inactive users by email to understand what is blocking them.
• Test new features before release and note anything confusing.
• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Who you are

• Can start right away or within the next two weeks.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Able to follow written processes and response templates.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Laptop, headset and stable broadband.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.
• Basic Google Sheets or Excel skills.

Nice to have

• Familiarity with any help desk tool.
• Interest in SaaS products.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you get out of it

• Using a real help desk, CRM and bug tracker.
• Customer feedback analysis that feeds into product decisions.

Program dates: Immediately, 6 months.

Compensation: $300 to $320/month

What we offer

• Internet allowance.
• Mentorship from senior team members.
• Letter of recommendation.
• Job offer on successful completion.
• 5 days a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quinlan Stores NV.