Customer Service Intern

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We're looking for a Customer Service Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in India. We have no office requirement. Please make sure you have dependable internet and backup power.

What you will do:

• Escalate urgent technical issues to the product team with full context.
• Join customer review calls as note taker.
• Write and update help centre articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.
• Maintain customer records and call notes in HubSpot.

Requirements:

• Available for a full-time (work from home) internship for the full duration.
• Have their own laptop and a reliable internet connection.
• Able to follow written processes and response templates.
• Typing speed of 35 words per minute or more.
• Patient and calm with frustrated customers.

6 months, starting Within 2 weeks. Stipend: ₹13,000 - ₹16,000 monthly.

Perks: Letter of recommendation, Mentorship from senior team members, Internet allowance.

Applications are reviewed on a rolling basis.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RE Insurance Services Pvt Ltd.