Customer Service Intern - Remote

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Escalate urgent technical issues to the product team with full context.

3. Write and update help centre articles and short how-to videos using Loom.

4. Create canned responses for common questions

5. Test new features before release and note anything confusing.

6. Follow up with inactive users by email to understand what is blocking them

7. Join customer review calls as note taker

8. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Ticketing Systems, Freshdesk, English Proficiency (Written)

Eligibility

1. Available for at least 30 hours a week, work from home

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

3. Own a laptop and have stable internet at home, ideally with a UPS backup

4. Based anywhere in Pakistan

Stipend: PKR 43,000 - PKR 51,000 per month + performance bonus

Duration: 3 months | Start date: Dec 2026

Perks: Job offer on successful completion, Informal dress code, Laptop provided for the internship, Flexible work hours, Pre-placement offer (PPO) for strong performers

Number of openings: 10

About the company

Call centres in Toronto and two other locations handle customer service. Public utility commissions regulate rates and service standards.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastal Electric Cooperative.