Customer Service Intern (Remote)

About the work from home internship

First Susquehanna Bank is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage.

2. Follow up with inactive users by email to understand what is blocking them

3. Create canned responses for common questions.

4. Join customer review calls as note taker.

5. Prepare renewal reminders and account summaries for the account manager.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Problem Solving, Zendesk, Email Writing, Effective Communication

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Own a laptop and have stable internet at home

3. Available for a full-time (work from home) internship for the full duration

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: $200-$300 monthly

Duration: 3 months | Start date: Dec 2026

Perks: Letter of recommendation, Certificate, Free access to paid learning courses, Flexible work hours

Number of openings: 10

About First Susquehanna Bank

Deposits stay here and get lent back out to people in San Francisco. Customers walk in with questions and get answers at the teller line, not from a phone tree. Still family owned, 32 years on.

If you are shortlisted, we will reach out to set up a first call.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Susquehanna Bank LLC.