Customer Service Intern (Remote)

Advertising, subscriptions and transaction fees each bring in a significant share of revenue. Our engineering, trust and safety, and customer support teams work across offices in Ahmedabad and several other countries.

The internship

Kilncross is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our team is spread across 14 countries. Headquarters is in Ahmedabad. This is a remote internship. You will work with our team in Ahmedabad, and the stipend is paid monthly in USD. You will write a lot of updates, so clear written English is important.

Responsibilities

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Create canned responses for common questions.
• Collect NPS and CSAT feedback and summarise themes each month.
• Escalate urgent technical issues to the product team with full context.
• Join customer review calls as note taker.

Who can apply

• Available for at least 30 hours a week, work from home.
• Based anywhere in Pakistan.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Have their own laptop and a reliable internet connection, ideally with a UPS backup.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.
• Confident speaking on video calls with business users.
• Excellent written English. Most customer contact happens over chat and email.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

What you get out of it

• You will own a small group of accounts by the end of the internship.
• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.

Duration: 6 months

Start date: Immediately

Stipend: $150 - $200 per month

What we offer

• Pre-placement offer (PPO) for strong performers.
• 5 days a week.
• Free access to paid learning courses.
• Letter of recommendation.
• Job offer on successful completion.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilncross.