Customer Service Intern - Remote

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Create canned responses for common questions.

3. Track customer health scores and flag accounts with low usage

4. Write and update help centre articles and short how-to videos using Loom.

5. Follow up with inactive users by email to understand what is blocking them

6. Collect NPS and CSAT feedback and summarise themes each month.

7. Prepare renewal reminders and account summaries for the account manager

8. Join customer review calls as note taker

Skill(s) required: MS-Excel, Ticketing Systems, Freshdesk, Email Writing, Zendesk

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

2. Can start right away or within the next two weeks

3. Have their own laptop and a reliable internet connection

Stipend: ₹23,000 - ₹26,000 monthly

Duration: 3 months

Start date: Within 2 weeks

Perks: Free access to paid learning courses, Job offer on successful completion, Mentorship from senior team members, Pre-placement offer (PPO) for strong performers

Number of openings: 2

About Marlowe Group

Marlowe Group is a management and technology consulting firm with 7,000 employees worldwide. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

This posting may close early if we receive enough applications.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marlowe Group.