Customer Service Intern - Remote

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage

2. Test new features before release and note anything confusing

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Create canned responses for common questions

5. Join customer review calls as note taker.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Problem Solving, MS-Excel, Ticketing Systems, Effective Communication, Freshdesk, Zendesk

Eligibility

1. Women wanting to start or restart their career can also apply

2. Can commit full time, from home, for the whole internship

Stipend: ₹19,000 to ₹26,000 monthly

Duration: 3 months | Start date: Immediately

Perks: Letter of recommendation, 5 days a week, Certificate, Free access to paid learning courses, Flexible work hours

Number of openings: 5

About the company

Wealth management, mortgage and treasury services each operate as separate lines of business. Our commercial banking group lends to manufacturers, health systems and real estate developers.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrerow Financial AG.