Customer Service Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom

2. Maintain customer records and call notes in HubSpot

3. Prepare renewal reminders and account summaries for the account manager

4. Run onboarding calls with new customers and walk them through setup.

5. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Problem Solving, Customer Support, Email Writing

Who can apply

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

Stipend: PKR 29,000-PKR 32,000 per month

Duration: 3 months | Start date: Immediately

Perks: Certificate, Letter of recommendation, Performance bonus, Mentorship from senior team members

Number of openings: 3

About the company

Our commercial team handles office, retail and industrial leasing and sales. RF Property Management is a residential brokerage with agents covering Karachi and the surrounding suburbs. Leasing agents work Saturdays and get a weekday off in exchange.

We review applications as they come in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RF Property Management.