Customer Service Intern

Our practice areas include healthcare, higher education, science and technology, and aviation. Deadlines cluster around permit submissions and bid sets.

THE INTERNSHIP:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote internship with a team based in Stockton. The stipend is paid at the end of each month. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have dependable internet and backup power.

WHAT YOU'LL DO:

• Maintain customer records and call notes in HubSpot.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.

WHAT WE'RE LOOKING FOR:

• Can commit full time, from home, for the whole internship.
• Women returning to work after a career break are welcome to apply.
• Have their own laptop and a reliable internet connection.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

NICE TO HAVE:

• Familiarity with any help desk tool.

Duration: 6 months

Start date: Immediately

Stipend: ₹22,000 - ₹24,000 monthly

PERKS:

• Job offer on successful completion.
• Pre-placement offer (PPO) for strong performers.
• Mentorship from senior team members.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rutledge Workshop.