Customer Service Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

2. Maintain customer records and call notes in HubSpot

3. Write and update help centre articles and short how-to videos using Loom.

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Create canned responses for common questions.

Skill(s) required: Zendesk, Problem Solving, Effective Communication, Ticketing Systems

Who can apply

1. Can start immediately or within two weeks

2. Have their own laptop and a reliable internet connection

3. Available for a full-time (work from home) internship for the full duration

Stipend: ₹13,000 - ₹14,000 monthly + incentives

Duration: 1 month

Start date: Immediately

Perks: Informal dress code, Letter of recommendation, Job offer on successful completion, Flexible work hours, Performance bonus

Number of openings: 3

About the company

Many clients have been coming in since the firm opened in 1994. Local business owners call with questions year-round, not just at tax time. Partners sit on the same floor as staff, with doors usually open.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sahyadri Advisors Pvt Ltd.