Customer Service Intern

About the internship

Sefton Therapeutics is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom.

2. Escalate urgent technical issues to the product team with full context

3. Log bugs and feature requests in Jira with clear steps and screenshots

4. Prepare renewal reminders and account summaries for the account manager.

5. Join customer review calls as note taker

6. Test new features before release and note anything confusing

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Zendesk, Freshdesk, Client Relationship Management (CRM), Problem Solving, English Proficiency (Written), Email Writing

Eligibility

1. Can commit full time, from home, for the whole internship

2. Can start immediately or within two weeks

Stipend: ₹22,000 - ₹29,000 monthly + incentives

Duration: 6 months

Start date: Dec 2026

Perks: Free access to paid learning courses, Job offer on successful completion, Flexible work hours, Laptop provided for the internship, 5 days a week, Internet allowance

Number of openings: 2

About the company

Since 1927, the company has built manufacturing sites in County Dublin and abroad. We employ 620 people across research, clinical development, manufacturing and commercial teams.

Candidates must be eligible to work in.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sefton Therapeutics.