Customer Service Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing.

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Follow up with inactive users by email to understand what is blocking them

4. Run onboarding calls with new customers and walk them through setup

5. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Freshdesk, Customer Support, Zendesk, Effective Communication

Who can apply

1. Own laptop and a reliable internet connection

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

3. Available for at least 30 hours a week from home

4. Based anywhere in Bangladesh

Stipend: BDT 11,000 - BDT 15,000 pcm

Duration: 3 months

Start date: Immediately

Perks: Informal dress code, Pre-placement offer (PPO) for strong performers, 5 days a week, Flexible work hours, Job offer on successful completion, Letter of recommendation

Number of openings: 2

About Steading Partners

Environmental permitting and compliance consulting is the newest practice area.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading Partners Ltd..