Customer Service Intern

About the work from home internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Join customer review calls as note taker

3. Escalate urgent technical issues to the product team with full context

4. Test new features before release and note anything confusing.

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Freshdesk, Email Writing, Problem Solving, Customer Support

Who can apply

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Own laptop and a reliable internet connection

Stipend: LKR 29,000-LKR 31,000 a month

Duration: 6 months

Start date: Immediately

Perks: Flexible work hours, Job offer on successful completion, Performance bonus

Number of openings: 2

About Torchdeck

Content moderation runs around the clock, with reviewers in multiple time zones and languages. Experiments run constantly, and most product decisions follow A/B test results.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchdeck.