Customer Service Intern

About the work from home internship

Velvetside is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Test new features before release and note anything confusing

2. Run onboarding calls with new customers and walk them through setup

3. Create canned responses for common questions

4. Follow up with inactive users by email to understand what is blocking them.

5. Track customer health scores and flag accounts with low usage

Skill(s) required: Customer Support, Problem Solving, Freshdesk, Zendesk, Client Relationship Management (CRM), MS-Excel

Eligibility

1. Women starting or restarting their careers are encouraged to apply

2. Can start immediately or within two weeks

3. Can commit full time, from home, for the whole internship

Stipend: ₹23,000 - ₹29,000/month + performance bonus

Duration: 2 months | Start date: Within 2 weeks

Perks: Performance bonus, Informal dress code, Laptop provided for the internship, Job offer on successful completion, Free access to paid learning courses

Number of openings: 4

About Velvetside

Product, engineering and support teams work out of offices in Chicago, Illinois and two nearshore delivery centres.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetside, LLC.