Customer Service Intern

Internship details

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Follow up with inactive users by email to understand what is blocking them

2. Create canned responses for common questions.

3. Collect NPS and CSAT feedback and summarise themes each month

4. Track customer health scores and flag accounts with low usage

5. Join customer review calls as note taker.

Skill(s) required: Customer Support, MS-Excel, Email Writing, English Proficiency (Written), Problem Solving, Effective Communication

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Can start immediately or within two weeks

Stipend: $250 - $260 per month (fixed)

Duration: 2 months

Start date: Immediately

Perks: Letter of recommendation, Free access to paid learning courses, Flexible work hours, Job offer on successful completion, Performance bonus

Number of openings: 2

About Verzekeringskantoor van den Berg

Second-generation ownership: the founder's daughter runs the agency now. Continuing education credits are tracked and reimbursed.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Verzekeringskantoor van den Berg V.O.F..