Customer Service Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing

2. Write and update help centre articles and short how-to videos using Loom

3. Track customer health scores and flag accounts with low usage.

4. Run onboarding calls with new customers and walk them through setup.

5. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: Zendesk, English Proficiency (Written), Freshdesk, Effective Communication

Who should apply

1. Own laptop and a reliable internet connection

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

Stipend: $150 - $200 monthly

Duration: 2 months

Start date: Immediately

Perks: Informal dress code, 5 days a week, Internet allowance, Certificate, Letter of recommendation

Number of openings: 2

About the company

We employ 49,500 people across underwriting, claims, actuarial, IT and customer service.

Candidates must be eligible to work in.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchbridge Insurance.