Customer Service Intern

About the work from home internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Track customer health scores and flag accounts with low usage

2. Create canned responses for common questions

3. Write and update help centre articles and short how-to videos using Loom.

4. Maintain customer records and call notes in HubSpot.

5. Run onboarding calls with new customers and walk them through setup

Skill(s) required: Client Relationship Management (CRM), Problem Solving, Zendesk, English Proficiency (Written), Ticketing Systems, Customer Support, Effective Communication

Who should apply

1. Based anywhere in Pakistan

2. Have a working laptop and a stable internet connection, ideally with a UPS backup

3. Available for at least 30 hours a week, work from home

Stipend: $150 - $160 per month + incentives

Duration: 2 months | Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, 5 days a week, Job offer on successful completion, Certificate, Flexible work hours

Number of openings: 2

About the company

Private label products make up about a third of sales. Distribution centres in Nova Scotia replenish stores several times a week. Weekend availability is required.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Windlass Retail.