Customer Service Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context.

2. Run onboarding calls with new customers and walk them through setup

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Follow up with inactive users by email to understand what is blocking them.

5. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Zendesk, English Proficiency (Written), Customer Support, Ticketing Systems, Effective Communication, Problem Solving

Who can apply

1. Can start right away or within the next two weeks

2. Have their own laptop and a reliable internet connection

Stipend: ₹13,000-₹18,000/month

Duration: 6 months | Start date: Immediately

Perks: Internet allowance, Performance bonus, Job offer on successful completion, 5 days a week, Informal dress code

Number of openings: 4

About WLN Energy

Vegetation management crews keep rights-of-way clear around power lines. Safety meetings start every shift.

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WLN Energy.