Customer Service Intern (Work From Home)

Since 1968, the district has grown along with the suburbs of Vadodara. Central office departments include curriculum, special education, HR, finance, nutrition and facilities. Professional development days are built into the calendar.

About the role:

Buckeyeland Academy is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote within India. The team meets in Vadodara once a quarter, travel covered. Normal working hours, Monday to Friday. Please make sure you have dependable internet and backup power.

Day to day:

• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.
• Maintain customer records and call notes in HubSpot.
• Test new features before release and note anything confusing.
• Create canned responses for common questions.

Requirements:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Women wanting to start or restart their career can also apply.
• Confident speaking on video calls with business users.
• Patient and calm with frustrated customers.
• Able to follow written processes and response templates.

Nice to have:

• Interest in SaaS products.
• Some technical comfort, like reading error messages or clearing a browser cache.
• Knowledge of a second language for international customers.

What you get out of it:

• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.

Duration: 6 months

Start date: Immediately

Stipend: ₹15,000-₹16,000 per month

What we offer:

• Informal dress code.
• Letter of recommendation.
• Mentorship from senior team members.
• Job offer on successful completion.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Buckeyeland Academy.