Customer Success Intern

About the work from home internship

Allegheny Bookkeeping is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Run onboarding calls with new customers and walk them through setup

2. Write and update help centre articles and short how-to videos using Loom.

3. Join customer review calls as note taker.

4. Follow up with inactive users by email to understand what is blocking them.

5. Maintain customer records and call notes in HubSpot.

6. Track customer health scores and flag accounts with low usage

7. Create canned responses for common questions

Skill(s) required: English Proficiency (Written), Freshdesk, Zendesk, Client Relationship Management (CRM)

Who can apply

1. Have their own laptop and a reliable internet connection

2. Are able to join within 15 days

Stipend: ₹19,000-₹25,000 per month + performance bonus

Duration: 2 months | Start date: Immediately

Perks: Internet allowance, Letter of recommendation, 5 days a week, Job offer on successful completion, Free access to paid learning courses

Number of openings: 3

About Allegheny Bookkeeping

We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs. We track time in six-minute increments.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allegheny Bookkeeping.