Customer Success Intern

Internship details

Atlantic Bank & Trust is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions.

2. Collect NPS and CSAT feedback and summarise themes each month

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

4. Track customer health scores and flag accounts with low usage.

5. Prepare renewal reminders and account summaries for the account manager

6. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Effective Communication, MS-Excel, Problem Solving, Zendesk

Who should apply

1. Based anywhere in Pakistan

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

3. Have their own laptop and a reliable internet connection, ideally with a UPS backup

4. Available for at least 30 hours a week, work from home

Stipend: PKR 42,000 to PKR 53,000 a month

Duration: 4 months | Start date: Immediately

Perks: Laptop provided for the internship, Flexible work hours, Free access to paid learning courses, Letter of recommendation, Performance bonus

Number of openings: 10

About the company

Our commercial banking group lends to manufacturers, health systems and real estate developers.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlantic Bank & Trust Ltd.