Customer Success Intern

Internship details

Bank of Deccan is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Your day-to-day work will include:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Collect NPS and CSAT feedback and summarise themes each month

3. Write and update help centre articles and short how-to videos using Loom.

4. Track customer health scores and flag accounts with low usage

5. Create canned responses for common questions

6. Test new features before release and note anything confusing.

7. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Problem Solving, Zendesk, MS-Excel, Effective Communication, Ticketing Systems, Email Writing, English Proficiency (Written)

Who should apply

1. Are able to join within 15 days

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

3. Have their own laptop and a reliable internet connection

Stipend: ₹13,000 - ₹15,000 per month

Duration: 2 months

Start date: Immediately

Perks: Laptop provided for the internship, Informal dress code, Free access to paid learning courses, Mentorship from senior team members, Certificate

Number of openings: 1

About Bank of Deccan

We are a member-owned credit union serving teachers, public employees and their families.

This posting may close early if we receive enough applications.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Deccan.