Customer Success Intern

Digital adoption is high, and over 70 percent of transactions now happen on mobile. Our commercial banking group lends to manufacturers, health systems and real estate developers.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. Fully remote. You can work from anywhere in India.

Responsibilities

• Maintain customer records and call notes in HubSpot.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Prepare renewal reminders and account summaries for the account manager.
• Run onboarding calls with new customers and walk them through setup.
• Join customer review calls as note taker.
• Test new features before release and note anything confusing.
• Escalate urgent technical issues to the product team with full context.

What we're looking for

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Can commit full time, from home, for the whole internship.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.
• Able to follow written processes and response templates.

Preferred

• Some technical comfort, like reading error messages or clearing a browser cache.
• Interest in SaaS products.
• Previous customer service, chat support or tutoring experience.

Duration: 4 months

Start date: Immediately

Stipend: ₹14,000 - ₹16,000/month

Perks

• Flexible work hours.
• Performance bonus.
• Pre-placement offer (PPO) for strong performers.
• 5 days a week.
• Laptop provided for the internship.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Ganga.