Customer Success Intern

About Bank of Woodland:

Our commercial banking group lends to manufacturers, health systems and real estate developers. Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. New tellers spend two weeks in classroom training before working a drawer.

About the role:

Bank of Woodland is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. The company is based in Kansas City, the US. Our team works from several countries. You will intern remotely with our team in Kansas City. We have hosted remote interns from several countries before. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Clear written English is a must, as the team works across time zones.

Day to day:

• Collect NPS and CSAT feedback and summarise themes each month.
• Follow up with inactive users by email to understand what is blocking them.
• Create canned responses for common questions.
• Test new features before release and note anything confusing.
• Run onboarding calls with new customers and walk them through setup.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.

What we're looking for:

• Available for at least 30 hours a week, work from home.
• Have a working laptop and a stable internet connection, ideally with a UPS backup.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.

What you'll learn:

• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 1 month

Start date: Immediately

Stipend: PKR 39,000 - PKR 52,000 a month

Perks:

• Job offer on successful completion.
• Certificate.
• Free access to paid learning courses.
• Mentorship from senior team members.
• Pre-placement offer (PPO) for strong performers.
• Informal dress code.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Woodland.