Customer Success Intern

Since 1975, the agency has supplied office and administrative temps to businesses in Texas. We're looking for a Customer Success Intern. Bear Creek Talent is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Our team is spread across 17 countries. Headquarters is in Austin. You will intern remotely with our team in Austin. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Central time. You will need a reliable internet connection and a quiet place to work.

What you will do

Write and update help centre articles and short how-to videos using Loom. Collect NPS and CSAT feedback and summarise themes each month. Run onboarding calls with new customers and walk them through setup. Track customer health scores and flag accounts with low usage. Create canned responses for common questions.

About you

Available for the full internship period. Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028. Able to follow written processes and response templates. Comfortable learning software products quickly. Excellent written English. Most customer contact happens over chat and email.

6 months, starting Mar 2027. Stipend: MXN 15,000 - MXN 18,500 per month.

Perks: Letter of recommendation, Internet allowance, Possibility of a full-time offer, Online learning budget, Paid public holidays, Mentorship.

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Talent.