Customer Success Intern

About Bergslagen Konsult:

Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Accounting and finance professionals make up a growing share of placements. We started in 1991 and have grown to about 100 people. Bullpen seating, plenty of noise, and a whiteboard of open orders.

The internship:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The company is based in Stockholm, Sweden. Our team works from several countries. The internship is fully remote. Interns join our Stockholm team on daily calls and get a named mentor. Working hours overlap with Central European Time.

Responsibilities:

• Maintain customer records and call notes in HubSpot
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Create canned responses for common questions

Requirements:

• Available for the full internship period
• Own laptop and a reliable internet connection
• Undergraduates or recent graduates in IT, computer science, management or a related field
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Confident speaking on video calls with business users

Bonus points:

• Previous customer service, chat support or tutoring experience
• Interest in SaaS products
• Knowledge of a second language for international customers

What you get out of it:

• Writing clear support replies and help articles
• Using a real help desk, CRM and bug tracker

Duration: 6 months

Start date: Immediately

Stipend: LKR 48,000 to LKR 55,000 pcm

What we offer:

• Letter of recommendation
• Job offer on successful completion
• Flexible work hours
• Pre-placement offer (PPO) for strong performers

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bergslagen Konsult AB.