Customer Success Intern

The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk. We're looking for a Customer Success Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Karachi, but nobody is required to come in. Equipment is provided, including a laptop.

You'll help with

• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager
• Write and update help centre articles and short how-to videos using Loom
• Join customer review calls as note taker
• Log bugs and feature requests in Jira with clear steps and screenshots

Requirements

• Available for at least 30 hours a week, work from home
• Have their own laptop and a reliable internet connection, ideally with a UPS backup
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Confident speaking on video calls with business users

6 months, starting immediately. Stipend: PKR 30,000 - PKR 32,000 per month.

Perks: Job offer on successful completion, Free access to paid learning courses, Certificate, Flexible work hours, Informal dress code, 5 days a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BFR InfoSec.