Customer Success Intern

Internship details

Bhaktapur Mutual is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. As an intern, you will:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Track customer health scores and flag accounts with low usage.

3. Maintain customer records and call notes in HubSpot

4. Create canned responses for common questions.

5. Test new features before release and note anything confusing

6. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Email Writing, Customer Support, Freshdesk, Problem Solving, Ticketing Systems, English Proficiency (Written)

Eligibility

1. Own laptop and a reliable internet connection

2. Available for the full internship period, work from home

3. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

4. Based in Nepal

Stipend: NPR 12,000 - NPR 12,500 a month

Duration: 3 months | Start date: Immediately

Perks: Mentorship from senior team members, Certificate, Internet allowance, Job offer on successful completion, Letter of recommendation

Number of openings: 2

About Bhaktapur Mutual

Personal lines make up about 70 percent of premium. Continuing education credits are tracked and reimbursed.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bhaktapur Mutual Pvt. Ltd..