Customer Success Intern

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Regional offices in Munich and five other cities support agents and policyholders.

About the internship

Brackwater Mutual is hiring a Customer Success Intern for Jun 2027. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within Germany. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your projects

• Maintain customer records and call notes in HubSpot
• Write and update help centre articles and short how-to videos using Loom
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Log bugs and feature requests in Jira with clear steps and screenshots

Who you are

• Eligible to work in Germany
• Available for the full internship period
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Excellent written English. Most customer contact happens over chat and email
• Patient and calm with frustrated customers

Preferred qualifications

• Some technical comfort, like reading error messages or clearing a browser cache
• Previous customer service, chat support or tutoring experience

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles

Program dates: Jun 2027, 10-12 weeks.

Pay: €930 - €1,050 monthly

Perks

• Company laptop
• Mentorship
• Internet allowance

The posting will close once we have a strong shortlist.

Duration: 10-12 weeks. Start: Jun 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brackwater Mutual AG.