Customer Success Intern

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. We're looking for a Customer Success Intern. Bridleward Systems is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Our team is spread across 9 countries. Headquarters is in Charlotte. Remote internship with a team based in Charlotte. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you will do:

• Track customer health scores and flag accounts with low usage.
• Maintain customer records and call notes in HubSpot.
• Follow up with inactive users by email to understand what is blocking them.
• Run onboarding calls with new customers and walk them through setup.
• Escalate urgent technical issues to the product team with full context.

You should be:

• Eligible to work in Belgium.
• Available for the full internship period.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.

4 months, starting immediately. Stipend: €1,300 - €1,650/month.

Perks: Online learning budget, Company laptop, Certificate of completion.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bridleward Systems.