Customer Success Intern

We have been on Main Street since 2005. Small shop, loyal customers, and a store dog.

About the role

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US.

Day to day

• Test new features before release and note anything confusing
• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager
• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Requirements

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Laptop, headset and stable broadband
• Confident speaking on video calls with business users

Nice to have

• Familiarity with any help desk tool

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open
• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles

Duration: 4 months

Start date: Jan 2027

Stipend: $17.50-$22.00 an hour

Perks

• Home office setup stipend
• Mentorship from a dedicated buddy and manager
• Paid company holidays
• Learning and development stipend
• Return offer opportunities

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Campbell Outfitters.