Customer Success Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Test new features before release and note anything confusing.

3. Maintain customer records and call notes in HubSpot

4. Track customer health scores and flag accounts with low usage

5. Run onboarding calls with new customers and walk them through setup

6. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: MS-Excel, Customer Support, Freshdesk, Email Writing, Zendesk, Effective Communication, Ticketing Systems

Eligibility

1. Available for a full-time (work from home) internship for the full duration

2. Can start immediately or within two weeks

Stipend: ₹14,000 - ₹17,000/month

Duration: 2 months

Start date: Immediately

Perks: Mentorship from senior team members, Laptop provided for the internship, Free access to paid learning courses

Number of openings: 3

About Chakraborty Building Supply

Customers include contractors, manufacturers, institutions and government agencies. Most branch managers started on the counter or in the warehouse.

Please submit your CV in English.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chakraborty Building Supply.