Customer Success Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Follow up with inactive users by email to understand what is blocking them.

2. Join customer review calls as note taker

3. Write and update help centre articles and short how-to videos using Loom

4. Create canned responses for common questions

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: English Proficiency (Written), Email Writing, MS-Excel, Ticketing Systems

Who should apply

1. Own a laptop and have stable internet at home, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

3. Based anywhere in Pakistan

4. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 26,000-PKR 28,000 a month

Duration: 4 months | Start date: Immediately

Perks: Flexible work hours, Mentorship from senior team members, 5 days a week

Number of openings: 8

About Chenab Property Management

Our broker has sold homes in Karachi since 2013. Company vehicle or mileage reimbursement for anyone who drives to properties.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chenab Property Management.