Customer Success Intern

Internship details

Chennai Online is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Maintain customer records and call notes in HubSpot

4. Run onboarding calls with new customers and walk them through setup.

5. Join customer review calls as note taker.

6. Escalate urgent technical issues to the product team with full context

7. Prepare renewal reminders and account summaries for the account manager

8. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Zendesk, Customer Support, Effective Communication

Eligibility

1. Are available for a full-time work from home internship for the entire duration

2. Can start immediately or within two weeks

3. Have a working laptop and a stable internet connection

Stipend: ₹13,000 - ₹14,000/month + incentives

Duration: 3 months | Start date: Immediately

Perks: Flexible work hours, Job offer on successful completion, Performance bonus, Pre-placement offer (PPO) for strong performers, Internet allowance, Laptop provided for the internship

Number of openings: 8

About the company

Chennai Online is a 16-person team running a niche online store for vintage audio parts.

Include your expected salary and earliest start date with your application.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Online Pvt Ltd.